Terms of Service

By booking a service with Jamal Transport - Taxi Trip Maroc ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all transport, transfer, tour, and chauffeur services provided by us.

• All bookings are subject to availability and confirmation • A booking is confirmed only when you receive written confirmation (email, WhatsApp, or SMS) from us • We reserve the right to decline any booking request • The information you provide at the time of booking must be accurate and complete • You are responsible for providing correct pickup addresses, flight numbers, and contact details

• All prices are quoted in Euros (€) unless otherwise stated • Prices are per vehicle, not per passenger • Quoted prices include fuel, tolls, parking, and driver fees unless explicitly stated otherwise • Prices are fixed and will not change after confirmation • Payment can be made in cash (MAD, EUR, USD), by card (via secure payment link), or bank transfer • For multi-day tours, a deposit may be required at the time of booking • Remaining balances are due before or at the start of the service

• Free cancellation: more than 24 hours before the scheduled pickup time • 50% charge: cancellation within 24 hours of the scheduled pickup • 100% charge: no-show or cancellation after the driver has departed for pickup • For multi-day tours, different cancellation terms may apply and will be specified in your booking confirmation • Cancellations must be communicated via email, WhatsApp, or phone • Refunds, where applicable, will be processed within 7 business days

• We monitor flight statuses in real time • If your flight is delayed, your driver will adjust their arrival time accordingly at no extra charge • If your flight is cancelled, please notify us as soon as possible to reschedule or cancel • If we are not notified of a cancellation and the driver has arrived at the airport, a waiting fee may apply after 60 minutes

• Airport transfers: 60 minutes of complimentary waiting time from flight landing • City pickups: 15 minutes of complimentary waiting time • Additional waiting time: €10 per 30 minutes (subject to driver availability) • For multi-day tours, waiting times are flexible and agreed upon in advance

• Passengers must treat drivers with respect. Abusive or threatening behavior will result in immediate termination of the service without refund • Passengers are responsible for their personal belongings. We are not liable for lost or damaged items left in the vehicle • Passengers must wear seatbelts at all times • Smoking is not permitted in the vehicle unless explicitly agreed with the driver • Any damage to the vehicle caused by a passenger will be charged to the passenger

• We reserve the right to substitute the vehicle with one of equal or higher category if the booked vehicle is unavailable due to unforeseen circumstances • Vehicle photos on our website are representative. Actual vehicles may vary slightly in model year or color • The number of passengers and luggage must not exceed the vehicle's stated capacity • Child seats are available free of charge upon request at the time of booking

• Tour itineraries are suggestions and can be customized based on your preferences • Entrance fees to attractions, meals, and accommodation are not included in transport prices unless explicitly stated • We are a transport service provider. Activity-specific risks (hiking, camel riding, etc.) are the responsibility of the activity operator • Itinerary changes due to weather, road conditions, or safety concerns are at the driver's discretion

• Our liability is limited to the cost of the service booked • We are not liable for delays caused by traffic, weather, road closures, or other circumstances beyond our control • We are not liable for indirect, incidental, or consequential damages • We maintain appropriate vehicle insurance as required by Moroccan law • For international travel insurance, we recommend passengers obtain their own coverage

We take complaints seriously. If you are unsatisfied with our service: 1. Contact us within 48 hours of the service 2. Provide your booking reference and a description of the issue 3. We will investigate and respond within 5 business days Email: taxitripmaroc@gmail.com WhatsApp: +212 6 18 58 38 66

These Terms of Service are governed by the laws of the Kingdom of Morocco. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Marrakech, Morocco.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

For questions about these Terms of Service: • Email: taxitripmaroc@gmail.com • Phone: +212 6 18 58 38 66 • Address: Marrakech, Morocco